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Refund Policy

Our refund policy is designed to be fair and transparent. Please read it carefully.

1. Refund Eligibility

We offer refunds under the following circumstances:

  • Technical Issues: If you experience significant technical issues that prevent you from using our services and our support team is unable to resolve them within a reasonable time frame.
  • Service Unavailability: If our services are unavailable for an extended period (more than 24 consecutive hours) due to our fault.
  • Billing Errors: If you were charged incorrectly or multiple times for the same service.

Refund requests must be submitted within 7 days of purchase to be considered.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • After the 7-day refund period has expired
  • If you have violated our Terms of Service
  • If you simply change your mind about the service
  • If you purchased the wrong plan or subscription by mistake
  • If you are unable to use the service due to issues outside of our control (e.g., your internet connection, device compatibility)
  • If you claim you were unaware of the terms and conditions at the time of purchase

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at support@watools.site with the subject line "Refund Request"
  2. Include your account information (username or email address)
  3. Provide the date of purchase and transaction ID (if available)
  4. Explain in detail the reason for your refund request
  5. Include any relevant screenshots or documentation to support your request

We will review your request and respond within 3 business days. If your refund is approved, it will be processed within 5-10 business days, depending on your payment method.

4. Partial Refunds

In some cases, we may offer partial refunds based on:

  • The amount of time you've used the service
  • The features you've utilized
  • The nature and severity of the issues experienced

The decision to issue a partial refund is at our sole discretion.

5. Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative refund method.

Please note that:

  • Credit card refunds typically take 5-10 business days to appear on your statement
  • Bank transfers may take 7-14 business days to process
  • PayPal refunds are usually processed within 3-5 business days

6. Free Trial Conversions

If you signed up for a free trial that converted to a paid subscription, you may be eligible for a refund if you request it within 3 days of the automatic conversion, provided you have not extensively used the service during that time.

7. Special Promotions and Discounts

Services purchased with special promotions, discounts, or as part of a bundle may have different refund terms. These terms will be clearly communicated at the time of purchase.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of such changes.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at support@watools.site.

Last Updated: April 14, 2025